Política de envío

Last updated: 29 August 2026

Where we ship

Ireland. That is the only country we currently deliver to. If your address is outside Ireland the checkout will not accept it.

How long it takes

10 to 14 days from the day you order. That is the real figure, not a best case, and it includes the time it takes us to pack and dispatch.

You get a tracking number by email as soon as the parcel leaves. If day 14 passes and nothing has arrived, email us and we will either find it or send a new one.

What it costs

There is one delivery service and this is its price. We do not offer a paid express option and we do not have a free-shipping threshold based on order value — two units gets you free delivery, and that is the whole rule.

Where it ships from

Your order is dispatched from our fulfilment partner's warehouse in Asia and delivered in Ireland by An Post. We say this openly because the transit time follows from it, and because you are entitled to know before you buy rather than after.

Tax and customs

The price you pay at checkout is the price. Nothing is collected on delivery.

Irish VAT at 23% is included in the price shown and is paid by us to the Irish Revenue through the EU Import One-Stop-Shop scheme. The courier will not ask you for VAT, for duty, or for a handling fee. If anyone ever does, refuse it, send us the paperwork, and we will refund you the amount in full.

Addresses

We send the parcel to the address you type at checkout. Check it before you pay — once an order has been dispatched we cannot redirect it. If it comes back to us as undeliverable because the address was wrong, we will contact you and resend it once; the second attempt is on us.

We cannot deliver to PO boxes or to parcel lockers.

Split deliveries

If you order two or three units they normally travel together. Occasionally they are split across two parcels and arrive a day or two apart. You are not charged twice and both are tracked.

If it arrives damaged

Email andreuba13@gmail.com with your order number. A photograph helps but we do not require one before acting. We send a replacement.

If you added Protected delivery to your order, we skip the questions entirely and dispatch the replacement the same working day. Protected delivery is a replacement service we fund ourselves. It is not insurance and it does not change your legal rights, which are the same either way and are set out in our Returns and Refunds page.

If it does not arrive

A parcel that has not moved for seven days, or that has passed day 14 with no delivery, is treated as lost. Tell us and we send a replacement. We do not ask you to wait 30 days, we do not ask you to open a claim with the carrier, and we do not ask you to prove anything.

Cancelling before dispatch

Email us before the parcel leaves and we cancel and refund in full, straight away. After dispatch, your 14-day right to change your mind applies instead — see Returns and Refunds.

Contact

andreuba13@gmail.com — we answer within one working day.